Facilities & Information


We offer valet parking at the hotel at $36.00 per night, no need to pre-book just drive up to the hotel and our friendly concierge team will assist.

Early check in/out

Check in is 2pm and check out is 11am. 

Room service

We offer a 24hr room service


Your room is serviced daily and you can order additional facilities on our In-room, room service QR code.

Gym & spa

We have one gym at the hotel with cardio equipment, complimentary to all guests.

We have a private hot tub at the hotel which is a great way to relax after a busy day. Book half an hour slots at reception and complimentary for in-house guests.

Credit card surcharges

A 2% surcharge applies on credit cards

Laundry facilities

We have two laundry rooms at the hotel $4 per wash and per dry. Powder is also available to purchase from reception.

Ski Storage

We have storage at the hotel for skis, snowboards and bikes. Please speak with our concierge team for assistance.

Shuttle Service

We do not have a shuttle service based out of the hotel. For our guests arriving via Queenstown Airport, we highly recommend the SuperShuttle transportation service to Novotel Queenstown Lakeside. A member of our concierge team can help organize a shuttle back to the airport upon departure.