Facilities & Information

Parking

We offer valet parking at the hotel at $50.00 per night, no need to pre-book just drive up to the hotel and our friendly concierge team will assist.

EV charging station

We offer complimentary EV charging stations to all guests. Please note that parking fees still apply.

Early check in/out

Check in is 2pm and check out is 11am. 

Room service

We offer a 24hr room service

Housekeeping

Your room is serviced daily and you can order additional facilities on our In-room, room service QR code.

Gym & spa

We have one gym at the hotel with cardio equipment, complimentary to all guests.

We have a private hot tub at the hotel which is a great way to relax after a busy day. Book half an hour slots at reception, bookings are subject to availability, and we only take bookings 24 hours in advance. Complimentary for in-house guests.

Credit card surcharges

A 2% surcharge applies on credit cards

Laundry facilities

We have two laundry rooms at the hotel $4 per wash and per dry. Powder is also available to purchase from reception.

Ski Storage

We have storage at the hotel for skis, snowboards and bikes. Please speak with our concierge team for assistance.

Shuttle Service

We do not have a shuttle service based out of the hotel. For our guests arriving via Queenstown Airport, we highly recommend the SuperShuttle transportation service to Novotel Queenstown Lakeside. A member of our concierge team can help organize a shuttle back to the airport upon departure.

CCTV

Novotel Queenstown Lakeside is committed to maintaining the privacy and security of everyone on our premises. As part of this commitment, we use closed-circuit television (CCTV) systems throughout the hotel to monitor activity for safety and security purposes. This is in public areas, entry/ exits to the building and carpark.